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Applicable to: All wallets If you have trouble creating a new wallet, consider the following possibilities:
  1. Insufficient permissions
    • Issue: You may not have the required permission to create a wallet.
    • Solution: Make sure you have the required permissions, or contact your admin.
  2. Network issues / service downtime
    • Issue: Your network may be unstable, or Cobo services may be under maintenance or temporarily unavailable.
    • Solution: Make sure your network is stable and Cobo services are not under maintenance. Check Cobo system status here.