FAQs
Cannot access a connected exchange account
Learn what to do if a connected exchange account shows connection errors.
Applicable to: Exchange Wallets
If your connected exchange account shows โConnection Failedโ, โAPI Not Foundโ, or similar errors, it may be caused by multiple factors such as expired/deleted API keys, insufficient API permissions, exchange-side network issues, account restrictions or freezes, KYC issues, and more.
To resolve this, click
to reconnect. If the issue persists, check your exchange settings and make sure your network is working, your API keys are valid and up to date, required permissions are granted, and your account is active.
Reference: Set up Exchange Wallet
