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To reset your authenticator app for Cobo Accounts due to device loss or replacement, follow these steps:
  1. Log in to Cobo Accounts.
  2. In the MFA Management section, click Reset next to Authenticator App to display the dialog as the following screenshot shows. On-screen instructions for resetting authenticator app
  3. Open the authenticator app on your new device and scan the QR code, enter the six-digit code from the app on the dialog, and click Submit to display the Security Verification dialog as follows. The Choose Security Verification dialog
  4. On the Security Verification dialog, you can choose either of the following two methods: Method 1: Use your old authenticator app device Click Authenticator App and the following instructions will be displayed. The screenshot of using old authenticator app device to reset Enter the six-digit code from the old authenticator app.
    If your old authenticator app is not available, please choose method two which uses Portal Mobile to reset your authenticator app. If you have not set up Portal Mobile, please contact our support team to help you reset.
    Method 2: Use Portal Mobile Click Portal Mobile and the following instructions will be displayed. The screenshot of using Portal Mobile to reset Open the Portal Mobile app and approve the modify-MFA method request. The screenshot of Portal Mobile request Then return to the Cobo Accounts webpage.
    If your Portal Mobile is unavailable, please refer to reset Portal Mobile due to device change or app reinstallation.
Now your authenticator app has been reset. You can use the new device for MFA.