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Transaction not processed successfully

The Transaction History will provide guidance on how to proceed. If you still require assistance, contact Cobo’s customer support at help@cobo.com.

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Unable to create wallets

If you are experiencing difficulties in creating a new wallet, consider the below possibilities and corresponding solutions:
  1. Limited user permissions
    • Problem: You may not have the necessary permissions to create a new wallet.
    • Solution: Ensure that you have the required permissions or contact your administrator.
  2. Network issue / server downtime
    • Problem: Your network may be unstable or Cobo’s servers may be under maintenance or temporarily unavailable.
    • Solution: Ensure that your network connectivity is stable and Cobo is not under maintenance. See Cobo’s system status here.

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Unsupported tokens and chains

All tokens and chains included in your subscription package with Cobo’s Custodial Wallets will be visible in the wallets’ interface. Should you need support for a token or chain that is not included in your subscription package or not currently supported by Cobo, please contact Cobo’s customer support at help@cobo.com to request assistance.
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