If you are experiencing difficulties in creating a new wallet, consider the below possibilities and corresponding solutions:

  1. Limited user permissions

    • Problem: You may not have the necessary permissions to create a new wallet.
    • Solution: Ensure that you have the required permissions or contact your administrator.
  2. Network issue / server downtime

    • Problem: Your network may be unstable or Cobo’s servers may be under maintenance or temporarily unavailable.
    • Solution: Ensure that your network connectivity is stable and Cobo is not under maintenance. See Cobo’s system status here.