Troubleshoot
Passkeys failed to work properly
Understand the implications of failed passkey attempts in Cobo and the steps to resolve issues for secure account access.
Please make sure that your devices meet the following criteria:
- Laptops or desktops running Windows 10, macOS Ventura, ChromeOS 109, or later versions.
- Mobile devices running iOS 16, Android 9, or later versions.
- Physical security keys that support the FIDO2 protocol.
Additionally, your device must have the following supported browsers:
- Chrome 109 or later.
- Safari 16 or later.
- Edge 109 or later.
To use passkeys, your device must also have the following features enabled:
- Screen lock.
- Bluetooth.
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