> ## Documentation Index
> Fetch the complete documentation index at: https://manuals.cobo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cannot connect an exchange account

> Learn common checks when you cannot connect an exchange account.

**Applicable to: Exchange Wallets**

If you can’t connect an exchange account, make sure you’ve completed the following steps and try again:

1. Add Cobo IPs (`18.177.234.7` and `18.180.16.190`) to the whitelist in your exchange API settings, and ensure you select the correct API key type and permissions.
2. Ensure the API Key, API Secret, and passphrase are correct.
3. Ensure your exchange account is active and has no pending KYC or other issues.
4. Verify your internet connection is stable.
5. Confirm the exchange system or service is not experiencing incidents or maintenance.

Reference: [Set up Exchange Wallet](/en/portal/exchange-wallets/set-up)